CUSTOMER ISSUE MANAGEMENT

Customer Issue Management

Customer Issue Management (CIM) is an optional module within SalesLink CRM that enables the dealership to easily document, track and resolve issues that are directly related to customer satisfaction. 

 

Issues entered through SalesLink follow a resolution path based on the type of issue and the contacts assigned.

 

A series of reports within SalesLink provide data by type, aging and responsible party, as well as notification and escalation controls to assist with an effective and timely resolution process. 

 

Pair CIM with SalesLink to create a powerful new tool that provides the visibility required to manage and improve the customer experience at any dealership.

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