Dedicated to the technical communicator group as their database of product issues, Product Problem Management (PPM) organizes information by product family and model to create a searchable log of all captured issues and resolutions.
Technicians can submit a Request for Investigation through PPM on a problem they are seeing in the field. The technical communicator group is then responsible for reviewing and creating a product issue along with the corresponding resolution.
Product issues can be searched or linked to other problems to ensure the user is well informed on all related causes and effects of the problems.
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