Set up by branch with both bays and technicians, Service Scheduler is used for shop scheduling as well as workforce management for field service.
The tool provides a service ticket system to capture all information required for the job. A service ticket can be created manually for customer call-in or it can be automated through alerts from EMT for planned services. Each ticket created pulls in all of the pertinent information attached to the serial number from the core dealer ERP or augmented information from EquipmentLink and links to the work order once it is created in the core ERP, ensuring that the service manager and technician have access to the same background information on the job.
Data provided on tickets through Service Scheduler include:
• SOS results
• Fault codes
• Work order history (including any other open work orders, service letters or planned maintenance that is coming due on the machine)
Scheduling is a simple drag and drop feature, making the tedious task of organizing technician time and resources as easy and visual as possible.
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