Customer Issue Management
Customer Survey Management
Customer Management, Customer Relationship Management, CRM, SalesLink, Uptake Canada, Caterpillar Dealerships, Business Management, Customer Satisfaction
Uptake Canada, Inc. offers solutions focused on providing the right tools to understand and engage the customer from all levels of the organization, creating increased growth opportunities and higher satisfaction levels.
Condition Monitoring Portal
Equipment Solutions, Caterpillar Dealerships, EquipmentLink, Condition Monitoring Portal, Reservations, Inventory Web, Uptake Canada
Whether managing an entire fleet of equipment or providing a service to customers, Uptake Canada provides the right information presented in an easy-to-use format to empower educated decision making about equipment and maintenance management.
Customer Order to Invoice
Parts & Service Quoter
Sales Process, iQuote, Customer Order to Invoice, COTI, Commission Framework, PSQ, Parts & Service Quoter, iMacs, Uptake Canada, Caterpillar
The Uptake Canada sales process solutions bring the employees together to one place in order to drive consistency, simplification, visibility and accountability in the processes through quoting, ordering, preparation, delivery and closing the loop with appropriate sales compensation. Whether that is a large-scale Power project that spans several years or a simple delivery of an inventoried unit, the process should be consistent yet designed specifically for that operational unit.
Equipment Monitoring Toolkit
Product Problem Management
Service Delivery, ServiceLink, Service Scheduler, EMT, Equipment Monitoring Toolkit, PPM, Product Problem Management, Uptake Canada, Caterpillar
Delivering timely and high quality service to customers is the goal of any services company. Goals like timeliness of the service, communication with the customer regarding repair status, the quality of the repair itself - all of these things combine to make the service experience good or bad in terms of customer expectation. Providing solutions that facilitate this by connecting all employees to the same data, providing specific dashboards for technicians and management, tracking communication
About Uptake Canada
Contact Uptake, Uptake Canada Inc., Caterpillar, SalesLink, ServiceLink, Toronto Canada, IT
Located in Canada’s high tech hub of greater Toronto, Mississauga-based Uptake Canada, Inc. is a global information technology solutions company providing innovative application development products, expert application delivery services, and related professional information technology solutions to blue chip organizations around the world.
Information We Collect Directly From You >>
Certain Services require that you create an account with us. We collect some information from you when you create an account, including your name, company name (if applicable), username, password and email address. Uptake Canada stores this information to help identify you when you log in and help you communicate with other users.
You may also have the opportunity to volunteer more information, such as your resume if you apply for a job with us.
In all these situations, you have the option of not providing us this information. If you do so, you may not be able to take part in certain Services or use certain parts of our website.
Information We Collect Automatically >>
We receive some information automatically when you visit Uptake Canada. This includes information about the device, browser and operating system you use when accessing our site and Services, your IP address, the website that referred you to the Services, which pages you request and visit, and the date and time of each request you make to the Services.
If you visit the Services when you are logged into your account, we also collect the user identification number we assign you when you open your account.
Uptake Canada sometimes partners with Third-Party Partners or services, such as Google Maps, which may use various tracking technologies (including cookies) to provide certain services or features, such as navigation. These technologies allow a partner to recognize your computer or mobile device each time you use the Services, but do not allow them access to Your Information that you provided to Uptake Canada.
Cookies are another way we automatically collect data about you.
When you log in to your account, Uptake Canada will place a cookie for the purpose of creating the session and knowing when you're logged in. We also use third-party cookies from our partners (such as Google).
Most browsers include an option to clear existing cookies or reject new ones. If you prefer not to use any cookies, you can also opt out in some browsers by adjusting your browser settings. However, if you reject new cookies, portions of the Services may not function as intended.
How We Use or Disclose Your Information >>
Your Information is used where necessary to provide our Services. This can include responding to your inquiries, providing you with requested information about our products, or allowing access to restricted Services. If we employ other companies and people to perform tasks on our behalf, we may share Your Information with them as needed to provide the Services to you. Unless we tell you differently, our partners do not have any right to use any personal information we share with them beyond what is necessary to assist us.
We may use or share Your Information when necessary to keep the Services running and prevent abuse.
We also collect some information to make sure the Services work properly and to improve user experience. This may include using Your Information internally for analytical purposes. We may contact you with specific questions about your user experience or how we can serve you better.
We do not sell Your Information to any third party.
We may create new, de-identified and aggregated data sets from Your Information. We may share this aggregated information and de-identified information with third parties for industry research, analysis, and other similar purposes.
Access and Correction >>
Do Not Track >>
We currently do not support Do Not Track browser settings.
Business Acquisition or Merger >>
If we are acquired by a third party as a result of a transaction such as a merger, acquisition, sale, or if our assets are acquired by a third party in the event that we go out of business or enter bankruptcy, some or all of our assets, including Your Information, may be disclosed or transferred to a third party or parties in connection with the transaction.
Law Enforcement >>
We will cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose Your Information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to comply with law, regulation or valid legal process (including orders and subpoenas); or (ii) to protect our property, rights, and safety, and the property, rights, and safety of a third party or the public in general. If we are going to release Your Information, our policy is to provide you with notice unless we are prohibited from doing so by law or court order.
Data Security >>
Uptake Canada will use reasonable efforts to secure information submitted to us by our users. We use encryption to protect data transmitted to and from our Services. However, no data transmission over the internet is completely secure, so we cannot guarantee the absolute security of this data. You use the Services at your own risk, and are responsible for taking reasonable measures to secure your account (such as keeping your password secret).
Children Under 13 >>
Uptake Canada and our Services are not directed to people under the age of 13. If you are under 13, you may not create an account with or submit any personal information to Uptake Canada. If we become aware that we have collected personal information from a child under 13, we will delete that information.
International Transfer >>
Your Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be the same as those in your jurisdiction. Uptake Canada is a subsidiary of Uptake Technologies, Inc. located in the United States. If you are located outside the United States and choose to provide Your Information to us, we may transfer Your Information to the United States in order to perform some processing there.
If we make what we believe are major changes to this policy, we will prominently display a notice on our website for an appropriate amount of time before we make those changes.
or mail us at: ATTN: Legal Dept., Uptake, 600 W Chicago Ave Suite #620, Chicago, IL 60654.